Contact Us

Before contacting us, please check if you cannot find answers to your question here:

• I have received an email that I did not return my bike, what do I do?

  If you received an email that you did not return your bike, you should return your bike as soon as you can in a working station. Make sure the lamp on the lock stops flashing and lights red, and that the bike is stuck.

  If you want to continue cycling you just need to make a new loan. Note that you will have to wait a few minutes from leaving your bike before you can borrow again.

  If you have already returned the bike, please go back to the station and check that it has been locked correctly.

  You can ignore this message if you have been able to borrow the bike without any problems after receiving it.

• I have received an email stating that my subscription will expire / will be renewed, what do I do now?

  Your subscription will be automatically renewed immediately after the subscription expires, unless you choose to end the automatic renewal.

  The only thing you need to do, if you want to renew the subscription, is to check that the payment card that is connected to your account is valid.

  If you do not want to continue subscribing, you need to log in to the website and end the automatic renewal.

• Why do I need a valid debit card / credit card registered for my subscription to work?

  To be able to use the bikes, a valid debit card / credit card must be registered on your account. This is stated in the Terms of Use. The reason is that we need a security in case of abuse of the system, for example if a bike gets lost.

  If you receive a message that the card is about to expire, you need to update it even though you already have an active subscription. We will not withdraw any additional money from the new card until your current subscription expires.

• For how long can I use the bikes?

  You can use the bikes for up to one hour per bike ride regardless of subscription type. If you exceed the time limit you will be given a penalty point. After three penalty points, your account will be blocked.

• I have forgotten my PIN code, what do I do? / How do I change my PIN code?

  To change the PIN code login to your account, go to "Change loan method" and select PIN code. Enter the desired code and save. If you have forgotten your PIN, you need to change it.

  We do not give out the PIN code or other information over email or phone.

If your question was not answered here, chances are that the answer can be found in the FAQ (Frequently Asked Questions)

info@malmobybike.se

If you contact us with questions regarding an existing account at Malmö by bike, please write to us from the e-mail address the account is registered at. This simplifies for us to confirm that you own the current account, which in turn provides faster handling of your case. Thank you.

+46 770 78 24 24

Customer service opening hours:
08.00–21.00 every day. Closed for lunch: 12.00-13.00.

For faster processing of your case please state your customer number when contacting us.